The OpenSearch cluster remains stable following recent mitigation efforts, but import functionality is still limited for EU bots created before October 9, 2025. Retrieval operations continue to run without issues, and imports are working for US bots and newly created EU bots. The incident remains in monitoring while the team works to gradually restore full import functionality, including ongoing shard rebalancing and index migrations. Customers impacted by the import restrictions are advised to either create new bots or use the US dashboard as a temporary workaround.
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Identified - The issue has been identified and a fix is being implemented. Nov 05, 2025 - 10:50 EST
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 05, 2025 - 21:01 UTC
Last update on
The OpenSearch cluster remains stable following recent mitigation efforts, but import functionality is still limited for EU bots created before October 9, 2025. Retrieval operations continue to run without issues, and imports are working for US bots and newly created EU bots. The incident remains in monitoring while the team works to gradually restore full import functionality, including ongoing shard rebalancing and index migrations. Customers impacted by the import restrictions are advised to either create new bots or use the US dashboard as a temporary workaround.
Last update on
Some checkouts are not visible in Marketplace reporting resulting in an increase in historical checkout numbers.
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