warn icon Experiencing issues with 4 services
warn icon Warn
Helpdesk icon
Helpdesk

The OpenSearch cluster remains stable following recent mitigation efforts, but import functionality is still limited for EU bots created before October 9, 2025. Retrieval operations continue to run without issues, and imports are working for US bots and newly created EU bots. The incident remains in monitoring while the team works to gradually restore full import functionality, including ongoing shard rebalancing and index migrations. Customers impacted by the import restrictions are advised to either create new bots or use the US dashboard as a temporary workaround.

Last update on

warn icon Warn
OverDrive icon
OverDrive

Identified - The issue has been identified and a fix is being implemented. Nov 05, 2025 - 10:50 EST

Last update on

warn icon Warn
Vasion icon
Vasion

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 05, 2025 - 21:01 UTC

Last update on

warn icon Warn
Zendesk icon
Zendesk

The OpenSearch cluster remains stable following recent mitigation efforts, but import functionality is still limited for EU bots created before October 9, 2025. Retrieval operations continue to run without issues, and imports are working for US bots and newly created EU bots. The incident remains in monitoring while the team works to gradually restore full import functionality, including ongoing shard rebalancing and index migrations. Customers impacted by the import restrictions are advised to either create new bots or use the US dashboard as a temporary workaround.

Last update on

51 Services
Helpdesk
OverDrive

Some checkouts are not visible in Marketplace reporting resulting in an increase in historical checkout numbers.

Vasion

Scheduled Release SaaS - Maintenance Window for 5 November

Zendesk

Service Impact Affecting Import and Retrieval Operations

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