Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls. Customers may also be experiencing intermittent issues navigating Amplify’s Help Center and Customer Onboarding Portal. We are monitoring this issue with Salesforce and will provide updates as they are made available. Thank you so much for your patience!
We are continuing to investigate this issue.
Salesforce, which we use to manage support cases and phone calls, is currently experiencing a service disruption. As a result, you may see slower response times when contacting i-Ready Support, and calls will route to voicemail rather than reaching a live agent. Voicemails and emails still reach us, and we'll follow up as soon as we're able. i-Ready itself is not impacted. Students and educators can log in and work in the platform as usual. Salesforce is posting updates on their status page: https://status.salesforce.com We'll post updates here as we learn more. Thank you for your patience.
Monitors
Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
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